Organisation

• Global mail and express delivery.
• More than 200 countries and over 128.000 people.
• First half of 2006 reported € 5.3 billion in revenues and € 671 million EBIT from continuing operations.

Context

• Poor OutlookSoft / SAP BPC system performance.
• Finetuning consolidation and currency conversion.
• Setting up maintenance and support organization.
• Improving the use of local reports.

Solution

• Reviewed system performance at application code, database, logical design and software architecture level.
• Assisted in setting up maintenance and support based on ITIL/ASL best practices.
• Provided expert knowledge and hands-on experience to the project team.

Results

• Actionable recommendations for improving system performance.
• Streamlined maintenance and support processes.
• Finetuned consolidation, currency conversion and reports.