Solution for managing Calls, Metadata Request and Deployments

To manage changes in master- and metadata, incidents and request for changes effective and efficiently can be a great challenge for organizations. Companies who uses SAP BPC, often experience problems being ‘in control' of the metadata and data between the different environments (Development, Test, Acceptance, Production). With SAP BPC, changes made in the Test environment need to be transferred manually to the Production environment. It happens quite often it is not clear what changes are made on which environment and who approved the changes. Bluewater for SAP BPC is developed for this specific purpose.

The expected control is gained by introducing an integrated process chain, based on the ASL and BiSL processes in Bluewater and tailored for SAP BPC. At the core are the process of handling calls, metadata requests and deployments, Bluewater enables you to do more than just record these events. They become an integral part of the workflow of your Information Management department and will be the basis for the 2-way communication with your end-users. Bluewater is designed to supply your business users with the required information and support, whenever they need it, thereby allowing them to perform their tasks more efficiently.

Here's what you get

• 100% web-based, no local installations required
• All your data in one location
• No worries about backups or hardware
• Platform independent
• Extensive reporting options and monitoring of KPIs
• Authorization and settings per users
• Wiki to store documentation in one place including version control and track changes
• Frequently Asked Questions for end Users

Bluewater for SAP BPC helps you

Reduce the pressure on your helpdesk with the Self Service Portal

The ability of users to register their own incidents and keep track of them will save the help desk both time and effort. In addition your end users can gain access to a Knowledge Base to try and resolve simple issues themselves.

Publish your knowledge base and FAQs online

The user can find the answers/solutions for their questions online and don't have to contact the help desk. Manuals and other documents are always up-to-date

Control your deployment process

Using the deployment management process you have, at any time, an overview of all changes and planned changes. Now you know which changes are implemented on the Test and Production environment.

Exchange knowledge with external support parties

External support parties can easily get access to Bluewater for SAP BPC. An external party can easily be contacted (by redirecting a call to the external party) to solve a call. All information regarding the Call is available in Bluewater. It is no longer necessary to send emails back and forth  which can easily be lost.

Store all knowledge in one place

Solutions and answers which were given in the past can easily be accessed.

Integrated Portal for self service and collaboration

The portal acts as a communications instrument to the business users community. A broad variety of information can be published through the portal, including detailed status information on processes and frequently asked question. Knowledge that has been built up over the years can be unlocked by the knowledge base in which knowledge calls can be classified and published.

Call management

The aim of call management is to register, plan and monitor incoming calls and problems of users and assign these calls to a functional manager. Call management simplifies the process from registration to closure of these calls (incidents) and takes care of the communication between the different parties. More calls can thus be processed in a shorter period of time, easing the pressure on the reporting department.

Deployment management

Deployment management facilitates the DTAP (Development, Test, Acceptance, Production) migration. Changes need to be processed separately on the different environments. The Deployment management process provides insight on which environments the changes are processed, who made the changes and who tested the changes. You can create reports to show which changes are made in a certain period of time.

Metadata management

Metadata management deals with the changes in metadata (dimension members) requested by end-users like goodwill items or bank codes. To effectuate these changes in SAP BPC the application needs to be processed. You would like to collect all these requests and process them at the same time. You can keep the downtime of your system as low as possible. All these requests follow a standardized time-line. Users can request metadata changes until, for example, the 24th day of the month. At the end of the month the changes are processed (first tested on the test environment then on the production environment) and available for use in the next reporting period.

Extensive and flexible reporting

Reports are essential in order to oversee and manage the progress of calls and to facilitate the Change Advisory Board or End-User meetings. Standard reports are included in Bluewater, but it is easy to design your own report for special information needs. Using report / view wizards you can easily define and save reports yourself step by step. The results can be exported to HTML, Microsoft® Excel, Adobe® PDF or RSS/feed.

Process oriented worklist and dashboard

The workflow supports business information managers with the day-to-day execution of processes, automates important tasks like notification of business users and publication of workflow status on the portal. Furthermore it gives managers visual consolidation of everything they need to manage and allows them to stay on top of things more easily. reporting period.