Client

• Hotels and resorts for business and leisure travelers.
• Annual revenue in 2009 is €85 million.

Context

• Improve daily and monthly management reporting for regional and hotel managers.
• Provide easy-to-use and flexibele analytic capabilities.

Solution

• Development of a daily and monthly management dashboard and analytic capabilities.
• Implementation of Board software.

Results

• Dashboard highlighting key financial performance (total revenue, gross operating profit, ebitda) and key performance indicators (revenue per available room, occupancy, average rate)
• Detailed information available to hotel managers at a daily and monthly level (e.g. revenues and expenses, rooms sold, guests, covers, staff)
  
• Benchmarking between hotels and regions to promote learning
• Powerful analytic capabilities with drilldown, traffic light indicators, trends
• Easy-to-use reports and data structures and flexibility in creating new functionality