Park Plaza

Download Case

  • This field is for validation purposes and should be left unchanged.


  • Hotel chain with 45 hotels located in the centre of major cities throughout the world
  • Part of the Carlson Rezidor Hotel Group that employs 88,000 people
  • Also owns and operates the art’otel hotel chain and the luxurious Plaza on the River – Club and Residence in London




€ 202 million (2011)



  • Make reporting using consolidated data from SAP BPC and operational data from hotels less time-consuming.
  • Generate profit and loss statements per hotel room for two hotels in London.


CPMview realized in less than three months a CPM solution designed to generate management information at every level and to provide financial accountability reports to investors in individual hotel rooms. Benchmarking with other hotels in the region, also is one of the options.

Benefits summary

  • Transparent figures
  • Fast and well-organised reporting
  • Cumulative or regular revenue trend per market segment and current or average room occupancy rates

CPMview solves three challenges for Park Plaza 

The information required for management reporting is stored in different systems at Park Plaza. For example, data about room reservations, meals & beverages and personnel planning is stored in Opera, and the consolidated data is stored in SAP. Abraham Thomas, Vice President Finance & Control Park Plaza Hotels: “As a listed company, Park Plaza must provide transparent financial reporting to its shareholders. The challenge was to make this data available for management reporting at different levels on the basis of authorisations. Furthermore, two large Park Plaza hotels in London have been financed in accordance with a special formula: investors have purchased individual rooms in the new Park Plaza Westminster Bridge hotel and in the Park Plaza County Hall hotel.”

“Our hotel chain requires detailed management information at the international, regional and hotel level. CPMview has a comprehensive, user friendly solution for this, which is easy to manage.”

– Abraham Thomas, Vice President Finance & Control Park Plaza Hotels