Support

Ensure the reliability, quality and continuity of your CPM-applications and financial processes

Sometimes questions are so complex that expert knowledge is required. You might be shorthanded or you want to have confidence that an important closing period will proceed smoothly. That is why we offer a comprehensive support service on our SAP CPM-solutions.

CPMview offers support in the broadest sense of the word. Our consultants have up-to-date and in-depth knowledge of CPMsolutions, technologies and financial processes. Paying more attention to the support of your CPM-solution and formalizing this process will ensure the reliability, quality and continuity of your financial process.

Service Level Agreement

When a project is successfully implemented a service level agreement can be concluded. Our support service will become available immediately after this agreement and offers a wide range of services. Among others, this includes incident management and modification management, as well as planned on-site support and customized training

Support consultants

Our support team consists of support consultants, consultants – from junior to senior level – and specialists. The support consultants act as first point of contact, whereby it is guaranteed that an experienced consultant is involved, who is familiar with the case. This enables us to provide a suitable solution for questions, requests or problems, since our support team can make optimal use of the knowledge and expertise within CPMview.

Overview of our support services

  • Change management
  • Service requests
  • Incident management
  • Business critical support
  • Troubleshooting
  • Release and deployment management
  • Event management
  • Projects
  • Planned support
  • Training

Contact

More information about our supportservices? Please get in contact and we will inform you without any obligation about what we can do for your company.